Returns and exchanges
We want you to keep what you ordered, so please read this before you buy — the rules are different for made-to-measure pieces, and we would rather be clear now than argue later.
Ready-to-ship pieces
Return within 7 days of delivery, unworn, unwashed, with tags on. Refund goes back to the original payment method within 7 working days of us receiving the item back. Message us on WhatsApp before you send anything, so we know it is coming.
Made-to-measure pieces
Because every made-to-measure piece is cut to your individual measurements, we cannot resell it to anyone else, so we do not offer returns or exchanges for change of mind, sizing you confirmed with us, or colour appearing slightly different on screen. We do replace or repair, at no cost to you, anything that arrives with a genuine stitching fault or is not what you ordered. Message us on WhatsApp within 3 days of delivery with photos, and we will sort it out.
Exchanges
Ready-to-ship pieces can be exchanged for a different size or colour, subject to availability, within 7 days of delivery. Made-to-measure pieces can be exchanged only if the fault is ours.
Alterations
If a made-to-measure piece does not sit quite right, send it back and we will alter it at cost. Message us first so we know it is coming.
How to start a return or exchange
Message us on WhatsApp with your order number and the reason. We will confirm the next steps and the return address.